Refund policy

Returns and refunds

Faulty or damaged
If your KlaarCharge arrives damaged or does not work, email hello@klaarcharge.co.za within 6 months of delivery with your order number and a short video of the problem. We will repair, replace or refund it, as the Consumer Protection Act requires, and we cover the return delivery.

Changed your mind
Unused items in their original packaging can be returned within 7 days of delivery. You pay for the return delivery. We refund you to your original payment method within 10 working days of receiving the item.

How to start a return
Email hello@klaarcharge.co.za with your order number before sending anything back, and we will reply with the return address and next steps.